Out-of-hours safeguarding information
You can contact the BeSafe team by phone on 01952 642220 or by email on besafe@telfordcollege.ac.uk form 8.30am-5pm Monday – Thursday and from 8.30am-4.30pm on Friday during term time.
If you need urgent help outside of office hours, please contact one of the following 24 hour services.
Please remember, if you are concerned that you or someone you know is at immediate risk of serious harm please phone 999 or make your way to A&E.
NSPCC
Specialises in child protection and the prevention of cruelty to children.
Website: www.nspcc.org.uk
Helpline (adults): 0800 800 5000
Helpline (children and young people): 0800 1111
PEGS
Support for parents experiencing child-to-parent abuse.
Website: www.pegsupport.co.uk
Telford Stars
Supporting those affected by drugs or alcohol in Telford and Wrekin.
Website: www.telfordstars.org
Recharge
Working with 12 to 21 year olds that are struggling with substance use issues or have a parent in addiction.
Website: www.rechargetelford.org.uk
Alateen
Supports teenagers affected by someone else’s alcoholism.
Website: al-anon.org
Telford Autism Hub
Website: www.telfordautismhub.org.uk
ARCH Trust
Offer emotional support to women after abortion.
Website: www.archtrust.org.uk
Cruse
Bereavement support helpline.
Website: www.cruse.org.uk
Helpline: 0808 808 1677
Mind Telford
Suicide bereavement service for anyone living in Shropshire, Telford and Wrekin who feels affected by a suicide.
Website: telford-mind.co.uk
Self-refer by phone: 07857 977616
Email: Talk2@telford-mind.co.uk
Telford Young Carers
If you think you are a young carer or you know someone who is please get in touch with us, support for carers aged 5-18.
Website: www.telfordcarers.org.uk
Telford Young Adult Carers
Are you between 16 and 25 and looking after, or helping to look after someone? Our young adult carers group are there for each other.
Website: www.telfordcarers.org.uk
Telford and Wrekin all age carers centre
Website: www.telfordcarers.org.uk
AXIS Counselling
Supporting survivors of sexual abuse.
Website: www.axiscounselling.org.uk
BEAM
Drop-in counselling
Website: www.childrenssociety.org.uk
IAPT
Self-referral for therapy
Telford website: twiapt.mpft.nhs.uk
Shropshire website: shropshireiapt.mpft.nhs.uk
Telford Mind
Website: telford-mind.co.uk
Young minds
Website: www.youngminds.org.uk
Shropshire Domestic Abuse Service
Website: www.shropsdas.org.uk
Phone: 0300 303 1191
Woman’s Aid
Website: www.womensaid.org.uk
West Mercia Women’s Aid
Helpline: 0800 783 1359
West Mercia Men’s Domestic Abuse
Helpline: 0800 014 9082
Love Respect
Information for teenage girls on healthy relationships.
Website: loverespect.co.uk
Muslim Women’s Network
Website: www.mwnhelpline.co.uk
Helpline: 0800 999 5786
Muslim Youth
Website: myh.org.uk
Helpline: 0808 808 2008
Karma Nirvana
Website: karmanirvana.org.uk
Helpline: 0800 5999 247
Telford and Wrekin Housing Team
Phone: 01952 248248 or 01952 381925
Telford and Wrekin Homelessness Support
Website: www.telford.gov.uk
Helpline: 01952 248248
Thrive – short term accommodation
Helpline: 01952 504325
LQBT foundation
Website: lgbt.foundation
Helpline: 0345 330 3030
Mermaids
Supports gender-diverse children and young people.
Website: hmermaidsuk.org.uk
Helpline: 0808 801 0400
Gender Identity Development Service (GIDS)
Website: gids.nhs.uk
Childline
Free 24 hour confidential helpline for under 19’s.
Website: www.childline.org.uk
Helpline: 0800 1111
Kooth
Online services – Chat to counsellors, read articles that can help, Get support from the Kooth community
Website: www.kooth.com
Mind
Website: www.mind.org.uk
NHS Emergency Mental health
Helpline: 0808 196 4501
NHS Direct
In an emergency call 999
Website: 111.nhs.uk
Helpline: 111
Samaritans
Helpline: 116 123
Shout
Immediate help.
Text: 85258
Shropshire access team/Crisis team referrals
Helpline: 0808 196 4501
The Mix
Online guide to life for 16-25 year olds.
Website: www.themix.org.uk
Young Minds
Whether you want to know more about how you are feeling, get information on a mental health condition or know what support is available to you, our guides can help.
Website: www.youngminds.org.uk
General helpline: 0207 089 5050
Parents’ helpline: 0808 802 5544
OCD UK
Website: www.ocduk.org
Self-harm support
Website: selfharm.co.uk
Mind
Website: www.mind.org.uk
National Self-harm Network
Website: nshn.co.uk
Calm Harm
A free app that helps you manage or resist the urge to self-harm.
Website: calmharm.co.uk
AXIS Counselling
Supporting survivors of sexual abuse.
Website: www.axiscounselling.org.uk
The Holly Project
Supporting survivors of CSE.
Website: hollyproject.org
Rape Crisis Support
Website: rapecrisis.org.uk
PAPYRUS
Provides information and support for anyone under 35 who is struggling with suicidal feelings, or anyone concerned about a young person who might be struggling.
Website: www.papyrus-uk.org
Helpline: 0800 068 4144
Reception Opening Hours
Term Time
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-5pm
Thursday 8am-8pm
Friday 8am-4.30pm
During Holidays
Monday-Thursday 8.30am-5pm
Friday 8.30am-4.30pm
