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To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in a professional and courteous manner, and why it is an essential day-to-day task.
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Topics and units
Units/Topics:
– Principles of customer service and delivery
– Understand customers
– Understand employer organisation
Careers and progression
By undertaking this programme, learners will be able to further their own continuous professional development, which may improve their career prospects. Learners may then wish to progress on to further qualifications.
Entry requirements
To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/21, be a resident of England and have lived in the EU for the last three years. You cannot be currently studying on any other course with us or another provider.
Additional information
This is a Distance Learning programme. On enrolment you will be issued with all the relevant online learning materials required to complete the qualification. These materials have been officially endorsed by the Awarding Organisation, NCFE CACHE. The learning materials comprise a set of high-quality online knowledge workbooks alongside an easily accessible electronic platform that allows learners to complete a portfolio of evidence and demonstrate their achievement of all the learning outcomes associated with each unit. Learners are also assigned an assessor whom they can speak to should they require advice at any stage.
Type
Distance learning
Duration
12 weeks
Campus
Online
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