People Professional Apprenticeship – Level 5 (includes CIPD)

People Professionals play a key role in supporting the business to meet its strategic objectives by driving forward the People agenda. People Professionals are responsible for various activities from attracting, recruiting, developing, and retaining talent, managing payroll and benefits, supporting positive employee relations, and ensuring compliance with employment law. The broad purpose of the occupation […]

Multi Channel Marketer Apprenticeship- Level 3

Multi Channel Marketers work in small, medium, large and multinational organisations in private, public and third sectors such as the finance, construction, facilities, automotive, manufacturing, engineering, health, retail, food, hospitality, and IT. Multi-channel marketers will sit within a specific company/agency that provides marketing deliverables and advice to external clients, or within an internal marketing team, […]

Getting That Job – Taster Course

Want to apply for a job but don’t know how to ensure that your CV is relevant and exciting? Want to know how to complete an application form to maximise your chance of an interview? Want to practice employability skills? Want to have a practice interview? If the answer is yes then join our course! […]

Understanding Behaviours that Challenge – Level 2 – Distance Learning

Could you cope with someone who is difficult to manage? This course gives learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour. They will learn […]

Information, Advice or Guidance – Level 2 – Distance Learning

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.

Team Leading – Level 2 – Distance Learning

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Customer Service – Level 2 – Distance Learning

To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]

Data Protection and Security – Level 2 – Distance Learning

Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.

Equality & Diversity – Level 2 – Distance Learning

Britain is a culturally-diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to tackle discrimination and promote equality. So a good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.