Customer Service – Level 2 – Online Course
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]
Team Leading – Level 2 – Online Course
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.
Information, Advice or Guidance – Level 2 – Online Course
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.
Understanding Safeguarding & Prevent – Level 2 – Online Course
Official data show that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation […]
Principles of Dementia Care – Level 2 – Online Course
Dementia affects around 820,000 people in the UK. This figure is likely to rise to one million by 2025 and two million by 2051. It is one of the main causes of disability in later life and with research being desperately underfunded, it costs the UK over £26 billion a year. This course is all […]
Dignity & Safeguarding in Adult Health & Social Care – Level 2 – Online Course
A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals […]
Understanding Nutrition & Health – Level 2 – Online Course
Obesity is a growing problem in the UK, with many doctors believing it to be at ‘epidemic’ proportions. Insufficient nutrition can lead to a variety of health-threatening conditions; on this course you will understand the benefits of a balanced diet and the role of nutrition in the prevention and treatment of disease.
Safe Handing of Medication – Level 2 – Online Course
Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.
Understanding Specific Learning Difficulties – Level 2 – Online Course
Having a learning difficulty means that people find it harder to learn certain skills. As this affects around 15% of people, it is important for those working in healthcare, social care and education to have knowledge of different specific learning difficulties such as ADHD, dyslexia and dyscalculia.
Understanding Autism – Level 2 – Online Course
Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them. There are around 700,000 people in the UK with autism – more than 1 in every 100. Having a clear understanding of the misconceptions, diagnoses and support surrounding autism are just some of the […]
