Dementia Care – Level 3 – Online Course
There are 850,000 people living with dementia in the UK today, with this number expected to rise to over one million by 2025. The Level 3 Certificate in Understanding the Principles of Dementia Care enables learners to develop knowledge and understanding of caring for individuals with dementia. It allows learners to develop in-depth knowledge and […]
Equality & Diversity – Level 2 – Online Course
Britain is a culturally-diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to tackle discrimination and promote equality. So a good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.
Business Administration – Level 2 – Online Course
As well as attaining a nationally-recognised qualification upon completion, candidates will further their personal and professional development and gain relevant skills, knowledge and understanding which will be of significant benefit to their employers.
Workplace Violence and Harassment – Level 2 – Online Course
Workplace violence and harassment can have huge consequences. The Trades Union Congress estimates that 29% of people have been bullied at work, and many leave their job because of it. Understanding about effective communication and ways to reduce conflict in the workplace will help to create a more positive working environment, benefiting both employers and […]
Data Protection and Security – Level 2 – Online Course
Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.
Customer Service – Level 2 – Online Course
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]
Team Leading – Level 2 – Online Course
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.
Information, Advice or Guidance – Level 2 – Online Course
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.
Understanding Safeguarding & Prevent – Level 2 – Online Course
Official data show that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation […]
Safe Handing of Medication – Level 2 – Online Course
Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.
