Data Protection and Security – Level 2 – Online Course
Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.
Customer Service – Level 2 – Online Course
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]
Team Leading – Level 2 – Online Course
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.
Information, Advice or Guidance – Level 2 – Online Course
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.
Understanding Safeguarding & Prevent – Level 2 – Online Course
Official data show that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation […]
Counselling Skills – Level 2 – Online Course
As well as attaining a nationally-recognised qualification to demonstrate competency to employers, candidates will further their personal and professional development through improving their understanding of how counselling skills work.
Mental Health First Aid & Mental Health Advocacy in the Workplace – Level 2 – Online Course
Around 450 million people currently experience mental health problems, with recent reports suggesting that over 12 million working days were lost due to work-related stress, depression or anxiety in just one year. It’s important that employers are transparent and open about mental health issues, and this qualification builds an understanding of mental health problems and […]
Working with Individuals with Learning Disabilities – Level 2 – Online Course
Around 1.5 million people in the UK have a learning disability, and can often find it more difficult than others to describe their symptoms. So a good knowledge of legislation and the healthcare system, as well as an understanding of signs and symptoms of various conditions, is essential for anyone working with individuals with learning […]
Dignity & Safeguarding in Adult Health & Social Care – Level 2 – Online Course
A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals […]
Awareness of Mental Health Problems – Level 2 – Online Course
The learning materials for the Certificate in Awareness of Mental Health Problems provides comprehensive knowledge and understanding of the various forms of mental distress, including stress, anxiety, phobias, depression, dementia and schizophrenia, among others. Learners will develop an awareness of the signs and symptoms of these conditions and how they may affect people’s day-to-day lives. […]
