Apprentices work to improve their knowledge, skills and behaviours in a range of the principles of business administration. Methods include workshops to develop knowledge in 5 key areas that include working with stakeholders and project management. A showcase portfolio of evidence is compiled through the duration of the apprenticeship showing how the apprentice has demonstrated the KSBs through
completion of a range of administrative tasks. The apprentice also works on a project, supported by their employer, which could involve implementing an improvement to a business process.

When the elements above have been completed, demonstrating that the apprenticeship standards have been met (and off the job learning hours have been achieved) apprentices move to gateway. This is where the apprentice, employer and assessor confirms competency and the showcase portfolio of evidence is submitted to an independent assessor.