Keeping students safe is a top priority. Your emotional health and wellbeing matter just as much as your academic success, and we take all concerns seriously.
Our BeSafe Team includes trained counsellors and specialist staff who are here to listen and help. If you’re worried about yourself or another student, please contact the team:
• Phone: 01952 642220
• Email: besafe@telfordcollege.ac.uk
• In person: Speak to staff at main reception or come and sees us in BeSafe.
All concerns are taken seriously and responded to quickly.
A Safe College for Everyone
Every student has the right to feel safe and respected, whatever their background, identity or ability. We have a zero-tolerance approach to bullying, including physical, emotional, verbal or online abuse.
If something doesn’t feel right, please speak to us. Support is always available, and we’re here to help.
Having access to support when you need it can make a big difference to your college experience. We offer:
Friendly sessions offering advice and support on topics such as managing exam nerves, coping with stress and staying safe online.
A safe, confidential space where you can talk to trained professionals who will listen and support you without judgement.
Support for students and families to help work through challenges early and build confidence and resilience.
You can speak with trained staff if you need someone to talk to or guidance on where to get further help.
If you need more specialised support, we can arrange targeted intervention. This may include working with experienced external professionals who visit the college to provide expert advice and tailored support.
We understand that everyone’s needs are different. Personalised support may include tailored pastoral support plans, time-out options, and de-escalation strategies to help students manage challenges and feel confident in college.
Through our 24/7 Student Assistance Programme (SAP), all students have exclusive access to the Wisdom app , a confidential wellbeing platform designed to support both mental and physical health.
The service provides immediate access to:
Students can access support anytime through the free iOS and Android app, online portal or 24-hour helpline.
The programme is designed to provide accessible, early support and empower students to manage wellbeing proactively, while also ensuring specialist help is available when needed. Through the Wisdom platform, students can access structured counselling via phone, live chat, email or in person through a global network of qualified counsellors and wellbeing professionals.
At Telford College, we recognise that wellbeing underpins achievement, attendance, aspiration and personal growth. This support forms part of our wider commitment to creating a safe, supportive and inclusive college community for all learners.
Learning and Personal Support
Wellbeing and Safeguarding
Opportunities and Student Voice
Practical SupportÂ
